Who we are
PETWHIM LTD is the company responsible for this website and for the processing of personal data described in this Privacy Policy.
Website: petwhim.net
Email: support@petwhim.net
What Personal Data We Collect
We may collect personal information that you provide when you:
- Create an account.
- Purchase a digital product.
- Place an order.
- Subscribe to our newsletter.
- Contact us for customer support.
- Leave a comment or review on our website.
Depending on how you use our website, this information may include your name, email address, billing information, account information, order details, and other information you voluntarily provide.
Comments and Reviews
When visitors leave comments or reviews on the site, we collect the data shown in the comments or review form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it.
The Gravatar service privacy policy is available at: https://automattic.com/privacy/
After approval of a comment or review, your profile picture may be visible to the public in the context of your comment or review.
Media
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS), as visitors may be able to download the images and extract location data from them.
Cookies
Our website uses cookies and similar technologies to provide essential functionality, remember preferences, maintain user sessions, and improve the website experience.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies may last for one year.
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies may be used to save your login information and display preferences.
WooCommerce may also use cookies that are necessary for shopping cart, checkout, account, and order-related functionality.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Embedded content from other websites
Pages on this website may include embedded content such as videos, images, or other content from third-party websites.
Embedded content from other websites behaves in the same way as if you had visited the third-party website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, or monitor your interaction with their content according to their own privacy policies.
Purchases and Digital Products
When you purchase a PETWHIM digital product, we collect and process the information necessary to complete and manage your order.
This may include your name, email address, billing information, order details, and information required to provide access to your purchased digital product.
Your email address may also be used to send important transactional communications, including order confirmations, payment-related notifications, download information, and customer support communications.
PETWHIM currently provides digital products and does not provide physical shipping for the products offered through this website.
Payment Information
Payments may be processed through third-party payment providers.
Payment information may be handled directly by the applicable payment provider. PETWHIM does not intentionally store complete credit or debit card details on its website.
Third-party payment providers may process your information according to their own privacy policies and terms.
Who we share your data with
We may share personal data with trusted service providers that help us operate our website and business, where necessary.
These may include:
- Website hosting providers.
- Payment processors.
- WooCommerce and related service providers.
- Email and newsletter service providers.
- Website security and fraud-prevention services.
- Analytics and website performance services.
- Other service providers necessary to provide our products and services.
We do not sell your personal information to third parties.
Service providers may process information on our behalf and may have their own privacy policies and legal obligations.
Newsletter and Marketing Communications
If you subscribe to the PETWHIM newsletter, we may use your email address to send you product updates, news, offers, and other marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at support@petwhim.net.
Transactional communications related to purchases, orders, or customer support may still be sent when necessary.
How long we retain your data
If you leave a comment or review, the comment or review and its metadata may be retained for as long as necessary to operate the website and manage the comment or review.
For customers, we may retain order and transaction-related information for as long as reasonably necessary for customer support, accounting, record-keeping, fraud prevention, dispute resolution, and legal or regulatory requirements.
For registered users, we retain the personal information provided in their account while the account remains active or as otherwise required for legitimate business or legal purposes.
What rights you have over your data
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information where legally permitted.
- Request a copy or export of certain personal information.
- Withdraw consent where processing is based on consent.
- Unsubscribe from marketing communications.
These rights may be subject to applicable legal, administrative, or regulatory requirements. We may retain information that we are legally required or legitimately entitled to keep.
To make a privacy-related request, contact us at support@petwhim.net.
Where your data is sent
Visitor comments may be checked through automated spam-detection services.
Depending on the services used by the website, personal information may also be processed by third-party service providers, including hosting, payment, email, security, analytics, and other service providers.
Some service providers may process information outside your country of residence. Such processing may be subject to the provider’s privacy policies and applicable data-protection requirements.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children’s Privacy
PETWHIM’s website and digital products are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any changes will be posted on this page with an updated Last Updated date.
Contact Us
If you have questions about this Privacy Policy or how PETWHIM handles personal information, please contact us:
PETWHIM LTD
Website: petwhim.net
Email: support@petwhim.net